ServiceTitan is the operating system for HVAC, plumbing and electrical companies. It was never built for speed to lead, missed-call text-back or reactivation. We connect it to HighLevel so every lead gets answered in seconds and every closed job feeds reviews and the next sale.
Most ServiceTitan shops have the same gap: leads from the website, Google, Angi and Meta arrive in different places and get a callback when the CSR is free. Estimates that did not sell sit in ServiceTitan with no follow-up. Memberships come due and nobody texts.
Connected to HighLevel, a new lead gets a text and a call task in seconds, a booked job becomes a confirmed appointment with reminders, a completed job triggers a review request, and an unsold estimate gets followed up until the customer decides. ServiceTitan stays the system of record for dispatch, pricing and invoicing.
Built on ServiceTitan’s API and Zapier app. The exact fields depend on your ServiceTitan configuration.
| HighLevel | ServiceTitan | Why it matters | |
|---|---|---|---|
| New lead from any source | → | Customer and lead created with source and campaign | Attribution survives into the job |
| Appointment booked by text or chat | → | Job or booking request created | Dispatch sees it where they already work |
| ServiceTitan | HighLevel | Why it matters | |
|---|---|---|---|
| Job booked | → | Pipeline stage: Booked, confirmation sequence | Fewer no-shows and cancellations |
| Job completed and invoiced | → | Stage: Won, review request, revenue on the contact | Reviews asked at the right moment, revenue reporting by source |
| Estimate created but unsold | → | Estimate follow-up sequence | The biggest leak in most shops |
| Membership or maintenance due | → | Renewal reminder campaign | Recurring revenue without the office calling |
ServiceTitan has a developer API and a Zapier app. For most companies we use the API for job and customer events and keep the mapping documented, so your team knows exactly what flows where.
Everything lands in the master speed-to-lead router in HighLevel, which enrolls and tags the contact. For franchises and multi-location shops, each location gets its own HighLevel account with the same build, and corporate sees one report.
Website, Google LSA, Angi, Meta and missed calls all answered in seconds and routed to the right CSR.
Calls that would have gone to voicemail get a text, or an AI receptionist that books the appointment into ServiceTitan.
Every open estimate gets a human-sounding sequence until the customer says yes or no.
The review request fires when the job closes, with unhappy customers routed to the manager first.
Renewal reminders and seasonal campaigns to past customers, driven by ServiceTitan history.
Which campaigns produced booked and paid jobs, by location, in one report.
ServiceTitan API access has to be enabled for your tenant. We walk you through it on the first call so the build does not wait on it.
A lead from Meta and a customer in ServiceTitan are often the same person. Matching rules on phone and email have to be designed, or you get two records.
Multi-location shops need a rule for which HighLevel account a job belongs to. We map business units to locations before building.
Not every ServiceTitan event should trigger a message. We scope which events matter so customers are not texted six times about one job.
No. ServiceTitan stays the system of record for dispatch, pricing, invoicing and payroll. HighLevel handles lead response, follow-up, reviews and reactivation.
Yes. A lead that books by text, chat or AI Voice can create a booking request or job in ServiceTitan with the source attached.
Each location gets its own HighLevel account from one template, mapped to its ServiceTitan business unit, with one report at corporate. This is the rollout work we do most.
A single-location integration is usually live in two to four weeks once API access is in place. Network rollouts are phased.
You do. The integration lives in your HighLevel account (or our managed LeadDragon environment if you prefer), documented so your team or any future vendor can maintain it.
It depends on what already exists in each system and how many locations are involved. You get the plan and a fixed price before anything is built.
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Bring your ServiceTitan setup and where leads come from. We will map the integration and what it unlocks. No obligation.
